Dear Guest,
First of all we would like to apologize for the ocurred.
We understand your dissatisfaction and it is clear that we do not want our guests to miss the experience of being able to see the magic of the stars and the night sky here in the Teide National Park. We live on Tenerife and we know that the weather can change in no-time but as the guide already mentioned to you, it is a rare event. We check the weatherforecast days before, on the day of every excursion during the morning several times and unfortunately the weather changed a lot that day unlike what the weatherforecast had predicted.
When you get back to Tenerife the next time, make sure to give us a call or send us a message so we can take you on our tour.
Regarding to the fact you have waited in the van, we organize this coach to get easier the pick up for the guests, we are very sorry that this day, we have to wait some guests.
Kind regards,
The Teide by Night Team