We appreciate your feedback, as all comments are important to us.
We apologize in advance for the battery situation that
got off the bike, it only happened once and it was our fault as the guide forgot to lock the battery of that bicycle that day.
It was not serious, the situation resolved itself at the time and we see no reason to complain, either way
we apologize for the inconvenience caused.
Regarding the size of the bike, at the beginning of each tour we present the electric bicycles and inform
everything about how it works. customers before the tour always do a test drive to adapt to the bike,
this test drive is carried out with the purpose of adapting, adjusting the seat to your measure, and check if you are comfortable to take the tour.
Since it confirmed that it was ready for the activity after the test drive, we then proceeded to the tour.
No one in the group complained or expressed anything
bad about the bikes working at the moment.
I remember that the tour went very well, the weather that day was magnificent and we managed to
make the whole tour with fun and safe.
Before the start of the tour, the route we are going to take is also presented, with all the information about the points we are going to visit, ascents and descents.
I remember visiting a volcanic island, where there's lots of up hills and down hills, hence the adventure of riding an electric bike is more fun!
Thanks again for your comment, every day we learn and do our best to serve our customers in the best way!
Azores Nature Tours