We are sorry to read about your experience. We are certainly shocked about your safety perception as our company are focused in offer safe services to our clients.
In regards of your colleague, we are unsure of the details, but we are afraid she may have not been added to your private transportation. As we are afraid we are missing information, do not hesitate to send us the booking details of your reservation in order to investigate what happened at firstname.lastname@example.org
Thank you in advance for your understanding and cooperation