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Palace of Versailles
Sie erhalten die Bestätigung zum Zeitpunkt der Buchung.
Nicht empfohlen für Schwangere
Gute Anbindung an öffentlichen Nahverkehr
Mit Kinderwagen zugänglich
Für die meisten Personen geeignet
Durchgeführt von Europe Tickets
Dieses Erlebnis ist nicht erstattungsfähig und kann nicht geändert werden. Im Falle einer Stornierung oder Änderung Ihrerseits wird Ihnen der gezahlte Betrag nicht zurückerstattet.
Fotos von Reisenden
Gesamtanzahl der Bewertungen und Gesamtwertung basierend auf Bewertungen auf Viator und Tripadvisor
Bewertungen von Viator-Reisenden
Es werden 1 - 10 von 39 Bewertungen angezeigt.
Ein absolut enttäuschender Kauf!
Astrid_B, Juni 2023
Bei Buchung des Schlosses Versailles mit Gärten wurde von Viator auf deren Homepage geschrieben, dass Eintrittskarten für Erwachsene (Eintritt Schloss Versailles, Gärten und Audioguide) jeweils 42 Euro und Karten für Kinder/Jugendliche bis 17 Jahren einschließlich je 21 Euro (dieselben Inhalte) kosten würden.
Wir haben daher insgesamt 105,- Euro bezahlt für 2 Erwachsenen- und einen Kinder-Eintritt für unsere jugendliche Tochter. Für uns alle wurde die Eintrittszeit ins Schloss bei Buchung und in der vorläufigen Bestätigung mit 11.30 Uhr angegeben.
Viator schrieb, dass die Karten nicht sofort per Mail geschickt würden - man möge sich gedulden, manchmal auch bis zu dem Besichtigungstag selbst. Letzteres verlief bei und genau so (trotz zweier unbeantworteter Email-Anfragen unsererseits).
Allerdings wurden uns wenige Stunden vor Beginn der Veranstaltung vom vermuteten Kooperationspartner "YO! Tours" über WhatsApp 3 Eintrittskarten zugeschickt, die alle Drei die Eintrittszeit 13.30 Uhr aufgedruckt hatten sowie falsche Preis- und Altersangaben (!!!):
Je Erwachsenenkarte stand dort 27 € Eintrittskartengebühr und für die eigentliche Jugendlichen-Karte stand dort 0 € - Kindereintritt!!!
Entsprechend kamen wir nicht vor 13.30 Uhr ins Schloss; unsere Tochter kam allerdings mit dieser (eigentlich für 21 Euro gekauften) Karte überhaupt nicht in die Gärten des Schlosses (!!!). Sie sei ja nicht wie aufgedruckt Kind und auf dieser Karte stehe, dass wir (angeblich) 0 € bezahlt hätten.
Bei einem Versuch, über die angegebene Hotline des vermuteten Kooperationsunternehmens "YO! Tours" Hilfe zu bekommen, wurde ich telefonisch an diese Firma nach Indien weitergeleitet, die dann von sich aus das Telefonat beendete - es war hierbei keinerlei Klärung/Hilfe erfolgt.
Wir mussten für 10,50 € noch ein zusätzliches Ticket für unsere Tochter kaufen, um überhaupt gemeinsam in die Gärten zu gelangen!
Bei Eintritt in das Schloss erfuhren wir dann, dass der Schloss-Eintritt ohnehin für europäische Besucher bis 25 Jahre kostenlos sei.
An einer der Eintrittskassen äußerte man sich sehr verwundert und empört darüber, dass man uns 105,- € abgenommen habe - ein viel zu hoher Preis!!
Insgesamt waren die Preise für die Tickets viel zu hoch, die übersendeten Tickets waren falsch und das gesendete Ticket für unser Kind ungültig. Daher haben wir das Ganze als betrügerisch, absolut überteuert, total ärgerlich und unverschämt erlebt und konnten es nur als Familie durch den zusätzlichen Kauf einer gültigen Eintrittskarte für die Gärten erleben nach sehr viel Ärger und Enttäuschung und für insgesamt 115,50 € !!!
kelly_h, Sept. 2023
Getting our tickets through email download did not work had to call customer service and have the tickets directly emailed. Customer service was very good and did not have to wait long to get help and service. Unfortunately we arrived in Paris during their heat wave 93 degrees and so we did not do the gardens and they did not have the fountains on. We did see a lot in the palace and ate at Angelina’s which was good especially the lemon tart, perfectly tangy and high. It was not what you think of a tart as. I would be happier if it wasn’t so hot. Our metro on the way back broke down for a bit. Between stations and it was like being in a sweat box.
Antwort des Veranstalters, Sept. 2023
Dear Kelly thanks for your feedback, we are glad you had an easy entry experience and our support team met your desired expectations, we are very sorry to hear about the heat wave which is beyond our control.
Rok_K, Juli 2023
We did not get the voucher so we could not get into Versailles. We called the support number, which is in India, very bad voice and connection, had to listen to machine to choose what I want, could get any help.
Antwort des Veranstalters, Aug. 2023
Dear rok thanks for your feedback, we are sorry to hear this, we advise to share the whatsapp number as well, so that we can send tickets easily.
Check your timings
Angela_S, Juli 2023
The house and gardens are amazing. We used the little train to get round the gardens as they are so big. It’s a bit confusing about getting back into the house once you’ve visited the gardens and we actually ended up going back in the main entrance and through security again as we had only seen part of the house so I think the signage could be better.
One word of advice though if you’ve booked the trip through Viator. We had booked for 11.30 and so joined the right queue when we arrived. It was a hot day and took 45 minutes to get to the front of the queue. Our tickets had only arrived on my phone the night before. I showed them to the guy on the gate and he shouted at me that our tickets said 12.00 so we couldn’t go in. He was very rude even when I showed him my original booking confirmation that said 11.30 and directed us very loudly to the 12.00 queue. There was no disputing with him so we joined the other queue and then spent another 45 minutes queuing in the sun. I have some mobility issues and I was in a lot of pain by the time we got to the front and got in. Viator didn’t want to know once I finally managed to get hold of them when I got home so be aware and check your tickets when they arrive.
The benefit of this...
Ed_W, Juli 2023
The benefit of this ticket is that you were able to 'skip' the line to get in. It was extremely crowded anywhere you went at Versailles and being able to get right in help curb the frustration of the crowd. And we were on a tight timeline, so we were willing to spend the extra money to get in quickly.
Antwort des Veranstalters, Juli 2023
Dear ed thanks for your feedback we are glad you had an easy access to the palace with these tickets.
Eric_M, Juli 2023
Give yourself enough time to fully experience everything here. Everything is beautiful and the gardens are worth spending a lot of time walking around.
Margene_C, Juli 2023
Make sure you know how to enter the gardens….I wanted my husband to see the gardens …I have seen them. Directors were extremely rude and told us many different directions and would not let us enter. I was very disappointed.
Antwort des Veranstalters, Juli 2023
Dear margin thanks for your feedback, the tickets included visit to the gardens, we will pass on your feedback to the palace, we are glad you had an easy access to the palace with the tickets.
Horrible experience all the way around--Viator incommunicative with tickets in timely manner
Dr_A, Juli 2023
Awful experience with Viator on this one. First, our alleged "tickets" never arrived in my email box as promised. We had only the "voucher" saying "this is not valid for entry." By time of our Versailles tour, we're standing in line showing these useless vouchers, and are being told "no" we can't enter. After 30 minutes of staff trying to help us navigate Viator's utterly complex and unclear system, one of the staff finally clicked a button saying "contact tour operator" and that's when the tickets magically appeared. So we started our tour almost one hour late which screwed up our plans. But wait, there's more tragedy! Once inside, we're told that our English Audio tour headset is NOT included in the Viator tickets, even though we're waving the printout of the Viator paper saying "including English Audio headset". So we had to lay out another lot of money for 5 audio sets which Viator had already charged us for. We'll be asking for a refund on that part of our Viator tragedy at least. Horrible experience!!!!!!!
Tickets didn’t work
Alison_D, Juni 2023
We got to the gate and the tickets would not scan. The ticket person told us that “someone used these tickets yesterday” and sometimes tour companies do this. I used the ‘contact tour operator’ option to explain what happened via email and asked that they send me new tickets immediately. I still have not heard anything from anyone at the tour company or viator 24 hours later… The line was too long to get purchase new tickets ourselves so we could not get into Versailles. Total disappointment and now I’ll have to fight with viator to get my money back when I get home.
Cynthia_C, Juni 2023
Was not able to go as you sent me the wrong tickets twice. I've asked for my money back and still have not received it.
The question below is when I booked it. I never went as I never received the correct tickets.
Book tickets another way
Mariella_B, Juni 2023
Tickets did not come prior to the time of entrance, when I finally got the ticket it had the wrong time on it, the free tour is a tour which is offered for free on Rick Steve’s tours and there was also no priority line to enter. Would not recommend buying a ticket through yo tours their customer service we very poor.
Don’t go near this provider
Ross_C, Juni 2023
I cannot recommend this service to anyone. I understood that valid tickets were to be provided on the day before the tour - this did not happen. I emailed and received only the same material I had previously received (I.e. no valid tickets) plus a link to download an audio commentary that didn’t work. When I attended the venue, I was, not unexpectedly, advised my vouchers were not valid tickets. I tried ringing the help line (international call to India) and got a prerecorded promotion and no assistance. I had to buy new tickets and could only access the palace at the most crowded time of day. I emailed the service provider and gave them 72 hours to respond with advice of anything I had not done, or had done wrong, just in case it was all my fault due to a misunderstanding on my part - I also asked for a total refund. I received no reply. My conclusion is that this service is a scam, that Viator should not be marketing.
Versailles palace and garden
Saubira_A, Juni 2023
The garden was absolutely breathtaking! We had the best time! Our tickets were emailed the day before and we were able to enter as soon as we got there. We loved it!
A wonderful time in the city of light
peimon_m, Juni 2023
The French have such a huge history. It goes back like 400 A.D. when I was standing in the metro, waiting an extra 10 minutes for my bus or by subway rive, I find the French people to be very pleasant group of very diverse different people with many different languages Today is my last night here in this beautiful city, and I have to admit I without a doubt it has been the best time I have is a bit of squabbling but all in all it’s been a blast
Nice day trip
Teresa_A, Juni 2023
Beautiful property and grounds. Lots of walking. May be difficult for seniors or people that cannot walk great distances. Golf carts can be rented to see part of the grounds, but golf carts cannot go everywhere. Worth while day trip.
Delayed service during a crisis
AnnaMaria_F, Juni 2023
We didn't get our voucher for the tour. Spent about an hour. Messaged both viator and the vendor. While viator apologized for the long delay. We had about an hour to. See the attraction. The Versailles people asked which your group because they were concerned.
HORRIBLE - SCAM!!!
Kerry_D, Juni 2023
This was a scam!!! Tickets were never sent and phone number provided for contact was unreachable! DO NOT PURCHASE! Viator was of no help when contacted either. 0 Stars!
Antwort des Veranstalters, Juni 2023
Dear Kerry we are very sorry for this, Louvre had an exceptional event on June 7 due to which it cancelled the reservations, this was mentioned on their website as well, we are very sorry but this is a very rare instance beyond our control, your refund is already processed.
Save your money
MonicaLudwick, Juni 2023
Same thing as buying a ticket from Versailles online, no priority access. The audio guide is outdated so it does not follow the tour path. Also there is so much more that is not on the Rick Steve’s audio. And you can download it yourself for free.
Antwort des Veranstalters, Juni 2023
Dear guest thanks for your feedback we are sorry to hear this, as advertised our tickets guarantees entry within 30 mins of time printed on your ticket, this is official you need to use the middle door for entrance.
Don’t look here for scheduled tickets
Eileen_F, Juni 2023
I booked a trip to versailles for the very first time slot that day over one month prior to the day we were planning to attend. I contacted the operators of the tour the day before as we had still not received our tickets although we kept getting multiple notifications from them saying to download our tickets. They notified me the day before that instead of booking the original time I had asked for, they could only offer me a timed ticket five hours later in the afternoon. When I explained that I had bought the ticket one month earlier and requested they honor my original request for the first time slot, they said they could not do it. I would not count on this company for booking any future travel especially if you have other places to get to. The ticket itself was fine for getting us access to the palace /the gardens but if you are looking for timely scheduled tickets I would look elsewhere. Do not recommend this company.
Antwort des Veranstalters, Juni 2023
Dear Eileen thanks for your feedback, we are sorry for this situation, we did reserve your slot with the palace but the day before they came up with different time for our booked slots due to heavy volume of visitors, this is a very rare event and we are sorry it happened with you. We understand your frustration and wish there was something in our hands to make you feel better.
Don’t pay. It’s a scam.
ManChing_L, Juni 2023
I’ve departed from France and no tickets were received. It’s a scam. I had to arrive the ticket office of palace in early morning to queue for the tickets and the earliest session to entry was 16:30. The itinerary was completely disrupted.
Antwort des Veranstalters, Juni 2023
Dear guest thanks for your feedback, we rechecked and your tickets were duly shared please check your viator messages and email. It is the responsibility of the guests to check their email and notifications.