Thank you for taking the tour with us. We're sorry about the mishap but it is our understanding that you were at the wrong spot to meet the tour guide. Also we had other people for the Arlington Cemetery tour but they didn't have any issues meeting with the tour guide. Also about your tickets, I left the office to come to meet with you because we care about our guests and to explain to you about the issue of the ticket not being linked to our reservation system and viator fixed it We let you join the tour till we fixed and made the IP system.. About the time you spent on Arlington, you can spend months to give respect to the heroes who served this great country. Our tour is approx a 2 hour walking tour that allows you to visit the changing of the guard and other highlights. It's not a private tour. About the Washington Monument, we don't have it on our tours. That was a little mistake on your ticked due to a Viator error.
(We are the provider )
When I met you, I told of the best way to get a ticket to the Washington Monument. And I talked to the driver to drop you off to get a ticket...About the lunch it's usually between 1 and 2 o'clock but there are some things that are beyond our control. We also allow guests to bring their own food except for alcoholic drinks and recommend everyone get breakfast and bring snacks before taking the tour. and we're happy that you liked the 45 minutes for lunch. About the boat, It's a recorded tour to allow you to enjoy the beautiful sites from the Potomac river. Yes the weather in Washington DC is a bit fickle. We are glad that you could relax on the boat to have enough energy to continue with the tour. The boat ride can be canceled any day depending on the weather or safety issue and we substitute other stops. Thank you for seeing all these sights in the 8 hour tour and we're glad to show you all these sights with a Washingtonian tour guide and new bus. Our tour guides are considered the best in the nation's capital and for that reason we're rated number one for doing this for nearly 40 years. We're sorry that you feel let down by the tour. Our company loves to serve people with honesty and respect. We are the provider so please contact Viator. Again thank you for being our guest and we hope to serve you in the future and get your 100% satisfaction. If you have any response comments or suggestions please email us at info@signaturetoursdc.com
Zuma