Every customer has preference regarding the sites and memorials and maintains the option of choice, as this is a private tour. Our company can only advise and assist in maximizing the guests’ experience while in our care.
WE ARE NOT RESPONSIBLE FOR THE EVENT THAT HAPPENED IN Arlington Cemetery. The company that runs the trolley inside Arlington Cemetery has a contract with the Park and not this Company. Hence, Service vehicles are not allowed inside the cemetery except for burials and with a special pass. Additionally, we are not responsible for the tickets purchased to ride the trolley as written under exclusions.
As for the transaction that happened between the driver and the party that should not have happened, it was dishonest on the part of the driver and we apologize. The driver has since been fired because we were not aware of the transaction and neither gave approval.
Our company has also reached out to the customer and refunded the $200 that was paid. Also, we have decided to give the party complimentary tickets valid for a year starting from yesterday to be used in the near future.