Booking was initially made for 8 people . Please see detail of initial reservation Date: Sunday, May 26, 2019
Time: 11:00 AM (US/Eastern timezone)
Tour: Wine Transportation
Participants: 8 people
Vehicle was arranged for 8 pass but she make a lot changes then she increased to her guest 12 people. Now we have to change vehicle for passenger requirement .We provide her free upgrade then she call to use one hour additional service and promise to pay directly to driver if she used.
I believe no company fault . Got free upgrade from 8 to 12 passenger .
schedule 10 30 am to 430 pm
she request one hour additional service
430 pm to 530 pm she paid to driver .
She called and change pick up time to 1030 am . Driver was at location 10 am and start driving at 1015 am and again she got free 15 min .
If you have any other issue please call or email me I will be happy to answer.
I was expecting appreciation for vehicle upgrade, on time .