We are sorry that you don't feel that you got your money's worth. The buggy tour that you booked is a beginner tour and is not intended to be a fast ride. It is geared towards first time riders and the pace is set accordingly. The tour is 3 hours round trip as specified in the description: "This tour is 3 hours roundtrip including the transfers, guest gear, safety intro, training and ride time." You typically get about 1.5 hours on your machine including your training. I did touch base with your guide and they said your tour did run on time, however due to the wet weather conditions a bit of extra time was taken to get everyone into the wet weather gear that we provide.
In-Resort Sales and Guest Services Manager Canadian Wilderness Adventures