Dear Pam_J,
We're sorry to hear that you had an unpleasant experience with us.This behavior is unacceptable, and we apologize for any inconvenience or discomfort it may have caused you or your family. We have spoken with our staff and are taking steps to ensure that this doesn't happen again. If I can be of any further assistance, please feel to contact me directly at info@eastzionadventures.com.
Your feedback is important to us and helps us grow."
Sincerely, Julie