Thank you very much for participating in our partly guided tour to Lucerne including a lake cruise and rating your experience.
As stated in the tour description in Viator, our guests are accompanied by a professional multilingual tour guide from Zurich to Lucerne, and from Lucerne back to Zurich in the evening. Once our guests arrive in Lucerne, they will enjoy approx. 6 hours of free time to explore the charming city of Lucerne at their own pace. For this unguided part, guests receive a comprehensive information booklet including schedules, upgrade options as well as recommendations of sights and activities.
Our tour also includes 1-hour boat cruise on Lake Lucerne to enjoy the beautiful views of the city shores and the mountains. We believe this is a nice add-on and contributes to the overall value of the tour.
It is true that one can go to Lucerne individually by public transport, however, many guests appreciate having a tour guide who serves as a facilitator and a direct contact person in case of any occurring questions. Also, listening to the personal anecdotes of the tour guide and historical and cultural information of Switzerland is the main reason why our guests opt for our tour instead of an individual visit.
We are very sorry to hear that you felt our tour was not worth the money and hope that you still enjoyed a wonderful stay in Switzerland.
Ambika from Best of Switzerland Tours