Thank you very much for joining our Zurich City tour with Lake Cruise and rating your experience.
We are very sorry to hear that our tour didn’t meet your expectations. Our tour is designed for those who would like to get insights into our beautiful city and embark on a relaxing boat cruise on the lake in only a few hours. We understand your disappointment about cruising a small part of the lake, but unfortunately, Lake Zurich is just too wide to be covered in only one hour. Also, as it is a public boat, it needs to stop at some harbors to pick up guests who would also like to enjoy the cruise or simply commute to other parts of the city.
As stated in the tour description in Viator, this part of the tour is unguided. Nevertheless, the boat cruise offers an audio guide app with interesting stories about the history of the city, the lake, and the surrounding mountains. The information on how to obtain this app on the phone is shown in the small booklet that all our guests received at check-in. We would have appreciated it if you had reached out to your tour guide or any staff member of the boat cruise about this matter.
Unfortunately, rainy weather is typical in Switzerland, especially during spring. For this reason, we operate all our tours regardless of the weather. While we can totally understand that a boat trip is much more enjoyable on a clear sunny day than on a cloudy day, we believe that it is still a nice add-on and contributes to the overall value of the tour.
We hope that you still enjoyed a wonderful stay in Zurich and look forward to welcoming you on tour on your next visit to Switzerland (hopefully on a sunny day).
Ambika from Best of Switzerland Tours